At cuci12, your privacy is not just a written policy — it is a responsibility we take seriously every day. Find out exactly how we collect, use, and protect your personal information.
Cuci12 takes member privacy seriously. As an online entertainment platform serving users in Malaysia, we understand that your trust in us depends not only on the quality of the games we offer, but also on how we handle your personal information.
This Privacy Policy transparently explains what information we collect from you, how it is used, who it may be shared with, and the measures we take to keep your data safe and protected at all times.
We comply with applicable data protection laws, including Malaysia's Personal Data Protection Act 2010 (PDPA). If you have any questions about how we handle your data, the cuci12 support team is available via 24/7 in-platform live chat.
To provide you with the best possible service, cuci12 collects the following categories of information:
| Data Category | Data Examples | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | KYC identity verification, legal compliance |
| Contact Information | Email address, phone number | Account communications, transaction notifications |
| Financial Information | Bank account details, deposit and withdrawal records | Payment processing, fraud prevention |
| Usage Data | Gaming activity records, login logs, betting history | Service improvement, responsible gambling compliance |
| Technical Data | IP address, device type, web browser, operating system | Account security, fraud detection |
We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive data such as medical information or religious beliefs unless specifically required and you have given your consent.
The data we collect is used responsibly for the following purposes:
Cuci12 does not sell or rent your personal data to any party. However, in certain situations, we may need to share information with the following parties:
In all of the above cases, we share only the minimum necessary data, and all third parties involved are required to meet data protection standards equal to or exceeding our own.
Cuci12 continuously invests in the latest security infrastructure to keep your personal and financial data protected at all times. Key security measures we have implemented include:
Cuci12 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of the cuci12 platform.
As a cuci12 member and in accordance with the Personal Data Protection Act 2010, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time. Requests can be submitted through our customer support team.
If you find that any information we hold is inaccurate or outdated, you have the right to request its immediate correction.
You may request the deletion of your personal data under certain circumstances, subject to record-keeping obligations required by law.
You have the right to object to the processing of your data for specific purposes, such as direct marketing, at any time.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another party if required.
Cuci12 retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required by applicable law.
When data is no longer needed, cuci12 ensures it is securely deleted or anonymised in accordance with established procedures.
The cuci12 platform may contain links to third-party services such as game providers or payment providers. Please note that this Privacy Policy applies solely to the cuci12 platform.
Cuci12 is not responsible for the privacy practices of third-party websites or services you may access through our platform. We encourage you to read the privacy policy of every third-party service you use.
Cuci12 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to members via in-platform notifications or email.
The "Last Updated" date at the top of this document will always reflect the latest version of this policy. Continued use of the cuci12 platform after any amendments are published will be considered your acceptance of the updated Privacy Policy.
If you disagree with any changes made, you have the right to stop using the platform and request account closure along with the deletion of your data by contacting our support team.
Six core pillars of our data protection framework for your peace of mind
Every piece of data flowing between your device and our servers is protected with 256-bit SSL encryption — the same security standard used by leading financial institutions worldwide.
The Know Your Customer (KYC) process at cuci12 is designed to protect you — not merely as a formality. Identity verification ensures no one else can access or misuse your account.
Financial and personal data are stored separately in tightly controlled systems. Internal access to sensitive data is restricted to authorised personnel only.
Cuci12 undergoes regular independent security audits by specialist third-party firms to ensure our data protection systems stay ahead of the latest cyber threats.
You have full control over your personal data. Request access, corrections, or deletion at any time through our support team — no complicated questions asked.
Cuci12 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring every aspect of your data handling meets the established legal standards.